Frequently Asked Questions
What is your Return/Exchange Policy?
-All ZEYYLAN orders are hand-picked and packed with love from our wonderful shipping facility crew in Egypt.
-Order takes 3-5 working days max. Fridays and holidays are not included.
-For Egyptian residence, you may try out your order while the courier awaits you 5-10 minutes. In case you do not wish to have it, you only pay the delivery fees. We kindly ask you to state the return/refund reason at the back of the reciept to help us improve our brand and serve you better next time.
-Returned orders might stay in their original condition, packed and folded as much as possible as you recieved it.
-Note that this will be your ONLY way to return your purchase.
EXCHANGE POLICY:
-You can easily contact us on our instagram www.instagram.com/zeyylan world/ and ask for the item you want to exchange with. You only pay the delivery fees and wait for us again to deliver the item you want instead.
Bad Condition or Wrong order Policy:
In that case, we totally take resposibility to refund your order. Definetly no delivery fees are asked from you. Just contact us on www.instagram.com/zeyylanworld/ and let us know if you want to only refund or exchange too.
What are delivery charges in Cairo & other cities?
Cairo & Giza: 50 EGP – Alexandria & Behira: 60 EGP – Delta & Suez Canal: 75 EGP – Upper Egypt & Red sea: 85 EGP
How long will it take to get my package?
Orders usually take around 3-5 working days. Fridays & Holidays do not count.
What payment methods are accepted?
Cash on delivery is the only way to pay for your order.
Can I order through Instagram/Facebook Page?
No, you can order only through our website, that’s how our system works.
How do I know that my order is confirmed?
You’ll get a confirmation email with an invoice from us that indicates that your order has been correctly placed.
What to do if I received a missing item in my order?
In the unlikely event that your order happens to be missing when delivered, however we apologise and we ask you to contact us on our Instagram page and we will get back to you the soonest to assist you.
How to wash my ZEYYLAN products?
We ask you to avoid tumble dry. Wash Cold. Dry Cleaning is highly recommended.
What are your working hours?
Our instagram direct messages are handled from 4:00 pm till 10:0 pm to receive your questions. Fridays and natioanl holidays are off.
Do you ship internationally?
We currently do not ship internationally.