FAQ

Frequently Asked Questions (FAQ):

  1. What is your Return/Exchange Policy? Click here for all Return/Exchange policy details. 
  2. What are your working hours? Our instagram page works from 4:00 pm till 10:00 pm to receive your questions.
  3. What are delivery charges in Cairo & other cities? Cairo & Giza: 50 EGP – Alexandria & Behira: 60 EGP – Delta & Suez Canal: 75 EGP – Upper Egypt & Red sea: 85 EGP
  4. How do I know that my order is confirmed? You’ll get a confirmation email with an invoice from us that indicates that your order has been correctly placed.
  5. Does Courier call before he arrives? YES, Courier man calls you before arriving at your location, make sure to pick up your phone and arrange with him a suitable date for you. In case you’re not reachable, the courier sends you a message. If you, for any reason, ignored the message, order then will be cancelled and returned back to us. You can contact us to make a new one again.
  6. How long will delivery take? Orders usually take around 5-7 working days. Fridays & Holidays do not count.
  7. Can I cancel or add an item in my order after ordering: Yes, you can do that by sending us on zeyylanworld@gmail.com with your order number on the subject and we are happy to assist you.
  8. Why do I keep adding my shipping information every time I order from ZEYYLAN? This simply means you forgot to register a new account on our website, so the info you put at your first order wasn't saved. Just go now in few seconds and create a profile for you and your info will be saved each time you order something.
  9. What to do if I recieved a missing item in my order? In the unlikely event that your order happens to be missing when delivered, however we apologize and we ask you to contact us on our Instagram page and we will get back to you the soonest to assist you. 
  10. Can I order through Instagram/Facebook Page? No, you can order only through our website, that’s how our system works.
  11. How to wash my ZEYYLAN products? We ask you to avoid tumble dry. Wash Cold. Dry Cleaning is highly recommended.
  12. I have not received a confirmation email, WHY? Firstly, please make sure it has not been sent to your junk folder. However, if for any reason you have not received a confirmation email, please feel free to contact our customer service on our instagram page.
  13. What do I do if I receive the item I ordered damaged? In the unlikely event that your item happens to be damaged when delivered, we ask you to contact us as soon as possible. We will kindly request an image of the damaged product. Once we have received and checked the product, we will send you a replacement free of charge.
  14. Do you ship outside EGYPT? Yes we do ship locally & internationally. 
  15. How can I receive news about ZEYYLAN? You can subscribe to our newsletter and follow ZEYYLAN on social media platforms www.instagram.com/zeyylanworld/ or www.facebook.com/zeyylan/